The venue has set up certain rules and policies in order to ensure that all SAP Center guests have an enjoyable and safe visit. Please take the time to read these rules and make sure you abide by them during your visit. Failure to follow these rules may result in expulsion from the venue without refund. If you have any questions, you may call SAP Center at 408-287-7070.

Accessibility Policy

SAP Center is dedicated to providing as many appropriate accommodations as possible. This includes assistive listening devices, accessible seating areas and restrooms, closed captioning, and wheelchair assistance.

Guests who are in need of a manual wheelchair on the day of an event may request an escort when entering through either the North or South entrance.

Please contact SAP Center at 408-287-7070 to discuss your ADA-approved needs. We recommend calling no less than 2 weeks before your ticketed event.

Bag Policy

SAP Center does not allow bags larger than 5;; x 9;; x 2;;. Most bags are not allowed in the venue except for fanny packs and clutch bags with shoulder or wrist straps that do not exceed the size limits. 

Camera Policy

NO professional cameras (still or video); personal cameras acceptable. No Audio or Video recordings.

If a specific event has an exception, then it will be noted if you call the venue to ask.

COVID-19 Related Policy

Please contact the SAP Center office at 408-287-7070 for any questions relating to current COVID-19 related policy.

Lost and Found Policy

If you lost something at the venue then please call 408-287-7070 after the event to check if anything was found or turned in.

Please be sure to give your complete contact information as well as a detailed description of your lost item(s). SAP Center and staff are not responsible for lost items.

Mask Policy

Please contact SAP Center office at 408-287-7070 for any questions relating to current COVID-19 related mask policy

Prohibited Items

The following items are not allowed at SAP Center:.

  • Bags that don’t align with the bag policy
  • Bottles, Cans, Coolers & Liquid Containers
  • Chains, rope, or any similar item
  • Outside Food & Beverage (Including Alcohol)
  • Illegal Substances
  • Fireworks & Other Projectiles
  • Recording Devices, Video Equipment
  • Electronic Devices
  • Weapons of any Type (Including Pocket Knives & Firearms)
  • Large Chains & Studded Bracelets
  • Laser Pointers & Aerosol Cans
  • Noise-making devices (i.e. horns, whistles, air horns, cymbals, bugles, thunder sticks, etc.)
  • Large Banners, Signs, Sticks & Stickers
  • Two-Wheeled Motorized Devices
  • Other Items as Required by Event Promoters

These could be subject to change per the artist request. The venue reserves the right to adjust the items on this list.

SAP Center reserves the right to search anyone, and their belongings, who enter the premises.

Re-Entry/Entry Policy

Generally, re-entry is not allowed. Please don’t leave the venue until you are ready to go home. If you have an exceptional circumstance, please seek help from the north or south information desks.

Smoking Rules

SAP Center is a non-smoking facility. This includes but is not limited to marijuana, cigarettes, vapes, and e-cigs.

Ticket Policies:
Read the SAP Center Tickets information page for rules and ticket policies of our recommended ticket marketplace.